Guest Experience Agent — Flexible Scheduling & Growth

Flynn Group; Schaumburg (IL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Welcoming team culture

Industry-leading benefits

Competitive pay

Career growth & training

Hotel discounts

Flexible scheduling

401(k) with company match

Promoting from within

Job summary

Flynn Hospitality in Schaumburg, IL is seeking a Front Desk Agent to warmly welcome guests, manage check-in/out, handle reservations and inquiries, and coordinate with housekeeping and engineering to maintain smooth operations.

The ideal candidate brings strong customer service and communication skills, front desk experience, and flexibility for all shifts, including overnights. Competitive pay, benefits, and growth opportunities await.

Qualifications

• Front desk experience preferred
• Strong customer service and communication skills
• Availability for all shifts including overnights

Responsibilities

• Welcome and check in guests using Hilton or Marriott systems
• Handle reservations, payments, and guest inquiries
• Resolve issues with professionalism and positivity
• Coordinate with housekeeping and engineering as needed
• Promote Marriott loyalty programs and upsell amenities

Skills

Customer service

Multitasking

Communication

Availability for overnight shifts

Tools

FOSSE PMS

Job description

Flynn Hospitality in Schaumburg, IL is seeking a Front Desk Agent to warmly welcome guests, manage check-in/out, handle reservations and inquiries, and coordinate with housekeeping and engineering to maintain smooth operations.

The ideal candidate brings strong customer service and communication skills, front desk experience, and flexibility for all shifts, including overnights. Competitive pay, benefits, and growth opportunities await.