Guest Experience Specialist

Hilton; Los Angeles (CA); On-site; USD 37,000 - 40,000; Full time

Benefits offered by this job

DailyPay

Medical Insurance

PTO

Go Hilton travel discount

Parental leave

401(k)

Employee stock purchase program

Education benefits

Career growth

Team Member Resource Groups

Recognition programs

Job summary

Hilton is seeking a Guest Service Agent in Los Angeles to warmly welcome guests and manage check-in/check-out with precision. You will drive memorable experiences by coordinating with the front desk and other teams to ensure room readiness, accurate billing, and guest satisfaction.

The role emphasizes integrity, leadership, and ownership, with a focus on timely responses to inquiries, special requests, and proactive service. A strong customer focus is essential to uphold Hilton's standards.

Qualifications

• Hospitality-focused frontline guest service experience is preferred.
• Demonstrates integrity and accountability in decisions.
• Leads by example and collaborates well with teammates.
• Works as part of a team to deliver seamless guest experiences.
• Shows ownership of guest problems and follow-through.

Responsibilities

• Completes check-in/check-out by inputting guest data and room details.
• Account for guest charges, payments, and currency exchanges as needed.
• Greet guests warmly, listen to requests, and provide accurate information.
• Coordinate with team members to fulfill special guest requests.
• Address guest complaints with calm, researched solutions and follow-up.

Skills

Hospitality

Integrity

Leadership

Teamwork

Ownership

Now

Quality

Productivity

Dependability

Customer Focus

Adaptability

Job description

Hilton is seeking a Guest Service Agent in Los Angeles to warmly welcome guests and manage check-in/check-out with precision. You will drive memorable experiences by coordinating with the front desk and other teams to ensure room readiness, accurate billing, and guest satisfaction.

The role emphasizes integrity, leadership, and ownership, with a focus on timely responses to inquiries, special requests, and proactive service. A strong customer focus is essential to uphold Hilton's standards.