Guest Experience Agent - Flexible Schedule & Growth

Sheraton Ann Arbor Hotel; Ann Arbor (MI); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

PayActive access

Healthcare benefits

Job summary

Sheraton Ann Arbor Hotel is seeking a Front Desk Agent to provide warm, professional service at the point of guest contact. You will handle check-in/check-out, address inquiries, and help guests enjoy a seamless stay.

Responsibilities include welcoming guests, offering information about hotel services and local attractions, and reporting to the Front Office Manager or Supervisor. This role supports a culture of excellence and may lead to further opportunities within hospitality.

Qualifications

• Hotel experience is a plus.
• Combination of education and experience.

Responsibilities

• Be the friendly and attentive face of the hotel, ensuring guests receive a warm welcome and assistance throughout their stay.
• Check guests in and out, answer inquiries, and provide information about services and local attractions.
• Report to the Front Office Manager or Front Office Supervisor.
• Career progression opportunities within the hospitality industry.

Skills

Customer service

English proficiency

Job description

Sheraton Ann Arbor Hotel is seeking a Front Desk Agent to provide warm, professional service at the point of guest contact. You will handle check-in/check-out, address inquiries, and help guests enjoy a seamless stay.

Responsibilities include welcoming guests, offering information about hotel services and local attractions, and reporting to the Front Office Manager or Supervisor. This role supports a culture of excellence and may lead to further opportunities within hospitality.