Guest Experience Front Desk Supervisor

HVMG; Ann Arbor (MI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Career growth

Flexible scheduling

PayActive access

PTO & Holidays

Healthcare benefits

401(k) match

Job summary

HVMG is seeking a Front Office Supervisor to oversee daily front desk operations and ensure exceptional guest service at our Ann Arbor property. You will train and guide front desk staff, manage reservations, and handle guest concerns to maintain a welcoming environment.

This role requires a flexible schedule, including evenings, weekends, and holidays as needed, with opportunities for career growth within our nationwide portfolio.

Qualifications

• Experience in hotel/front desk operations preferred.
• Ability to read, write and communicate effectively in English.

Responsibilities

• Greet guests and oversee check-in/check-out.
• Supervise front desk agents and manage reservations.
• Coordinate scheduling and shift coverage.
• Report to Front Office Manager.

Skills

Guest service

Team supervision

Schedule coordination

Communication skills

English fluency

Job description

HVMG is seeking a Front Office Supervisor to oversee daily front desk operations and ensure exceptional guest service at our Ann Arbor property. You will train and guide front desk staff, manage reservations, and handle guest concerns to maintain a welcoming environment.

This role requires a flexible schedule, including evenings, weekends, and holidays as needed, with opportunities for career growth within our nationwide portfolio.