Guest Experience Agent — Front Desk

Hotel-Phillips; Kansas City (MO); On-site; USD 29,000 - 38,000; Full time

Benefits offered by this job

Competitive salary

Annual review with increase potential

401k with company match

Medical, Dental, and Vision insurance

Wellness benefits

Job summary

Arbor Lodging Management is seeking a Front Desk Agent to warmly greet guests, handle check-ins/outs, and resolve issues at the front desk. The role supports reservations, room blocks, and guest inquiries, while promoting hotel services and local attractions.

Applicants should possess a high school diploma or equivalent, front desk or reservation software experience, and strong communication skills. This is a guest-centric, team-oriented hospitality position with opportunities for growth.

Qualifications

• High school diploma or equivalent.
• Credit card handling experience preferred.
• Hotel front desk experience preferred.
• Experience with hotel reservations software preferred.
• Outgoing and friendly demeanor; goes the extra mile to ensure guest satisfaction.
• Positive, upbeat demeanor.
• Excellent written and verbal communication and organizational skills.
• Team-oriented.
• Ability to stand for 8 hours at a time.
• Ability to lift 20 lbs. on occasion.

Responsibilities

• Greet and check-in guests in a friendly manner.
• Assist in taking reservations, pre-registrations, and room blocking.
• Assist large groups upon arrival.
• Assist guests in finding dining, shopping, and other hidden gems nearby.
• Be the first to handle and resolve guest issues.
• Process payments according to procedure.
• Upsell additional facilities and services.
• Performs all check-out tasks.
• Ensure all cash, checks, and credit card balances at the end of each shift.
• Answer questions and address guest needs and requests.
• Communicate internally with other departments when necessary to resolve a guest concern or request.
• Additional tasks may be assigned at any given time.

Skills

Outgoing demeanor

Excellent communication

Team-oriented

Stand for 8 hours

Lift 20 lbs

Education

High School Diploma or equivalent

Tools

Hotel reservations software

Job description

Arbor Lodging Management is seeking a Front Desk Agent to warmly greet guests, handle check-ins/outs, and resolve issues at the front desk. The role supports reservations, room blocks, and guest inquiries, while promoting hotel services and local attractions.

Applicants should possess a high school diploma or equivalent, front desk or reservation software experience, and strong communication skills. This is a guest-centric, team-oriented hospitality position with opportunities for growth.