Guest Experience Associate — Front Desk (Flexible Schedule)

Crescent Hotels & Resorts; Flint (MI); On-site; USD 27,000 - 38,000; Full time

Job summary

Crescent Hotels & Resorts is seeking a Front Desk Agent in Flint, MI to warmly greet guests, complete registration, and assist with check-out while upholding exceptional service standards. You will utilize the POS system, share local knowledge, and promote hotel services to maximize occupancy.

This role emphasizes a team-oriented, flexible attitude, strong communication, and the ability to resolve guest issues quickly and professionally in a busy hotel environment.

Qualifications

• Excellent communication and guest service skills.
• Ability to upsell and handle payments accurately.
• Flexibility to work evenings, weekends, and holidays.

Responsibilities

• Greet guests and complete the registration process, including room selection and key coding.
• Assist guests with check-out, process payments and currency conversions.
• Provide hotel information and answer questions about rooms and local area.
• Upsell hotel services to maximize occupancy.
• Handle guest inquiries, resolve issues, and document messages.
• Field guest complaints and negotiate solutions for satisfaction.

Skills

Team Player

Dedicated

Self-Starter

Flexibility

Job description

Crescent Hotels & Resorts is seeking a Front Desk Agent in Flint, MI to warmly greet guests, complete registration, and assist with check-out while upholding exceptional service standards. You will utilize the POS system, share local knowledge, and promote hotel services to maximize occupancy.

This role emphasizes a team-oriented, flexible attitude, strong communication, and the ability to resolve guest issues quickly and professionally in a busy hotel environment.