Guest Experience Specialist - Front Desk

Lodgco Hospitality; Ann Arbor (MI); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Career development

Paid time off

Travel discounts

401(k) with company match

Incentive programs

And more!

Job summary

Lodgco Hospitality's Residence Inn by Marriott in Ann Arbor, MI is seeking enthusiastic Front Desk Agents to join our hotel guest service team. You will greet guests, handle check-ins and check-outs, manage reservations, and provide courteous, professional service to every guest.

The role requires a positive attitude, strong communication, and the ability to navigate our brand operating systems. Prior hotel or customer service experience is preferred, with a background check and potential

Qualifications

• Hotel or customer service experience preferred.
• Background screening required; driving record may be requested.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Perform guest check-in/check-out and room assignments.
• Assist guests with requests and questions to ensure satisfaction.
• Answer phones, handle mail, and relay messages.
• Know hotel amenities and local attractions to aid guests.

Skills

Customer service

Job description

Lodgco Hospitality's Residence Inn by Marriott in Ann Arbor, MI is seeking enthusiastic Front Desk Agents to join our hotel guest service team. You will greet guests, handle check-ins and check-outs, manage reservations, and provide courteous, professional service to every guest.

The role requires a positive attitude, strong communication, and the ability to navigate our brand operating systems. Prior hotel or customer service experience is preferred, with a background check and potential