Part-Time Front Desk Pro — Welcoming Guests, Flexible Shifts

DOUBLETREE BY HILTON ANN ARBOR NORTH; Ann Arbor (MI); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Flexible part-time scheduling

Training and support

Team-oriented environment

Job summary

DOUBLETREE BY HILTON ANN ARBOR NORTH is seeking a friendly front desk team member for a part-time role in Ann Arbor, MI. You will greet guests, check in/out, answer calls, assist with reservations, and coordinate with housekeeping to ensure a smooth guest experience.

The ideal candidate has prior customer service experience, strong communication skills, basic computer abilities, and the capacity to stay organized in a fast-paced setting.

Qualifications

• Previous customer service experience, preferably in hospitality, retail, or a related environment.
• Basic computer skills and comfort using scheduling, reservation, or point-of-sale systems.
• Ability to handle guest concerns with professionalism and empathy.

Responsibilities

• Greet guests warmly and provide courteous, efficient service at the front desk
• Check guests in and out accurately while following established procedures
• Answer phone calls, respond to inquiries, and assist with reservation-related requests
• Provide information about hotel amenities, local attractions, and property policies
• Process payments, maintain accurate records, and handle basic cashiering duties
• Address guest concerns professionally and escalated issues when appropriate
• Coordinate with housekeeping, maintenance, and other departments to support guest needs
• Maintain a clean, organized, and professional front desk area
• Follow company standards for service, safety, confidentiality, and security

Skills

Customer service

Communication

Organization

Computer skills

Empathy

Flexibility

Attention to detail

Tools

Hotel PMS

Job description

DOUBLETREE BY HILTON ANN ARBOR NORTH is seeking a friendly front desk team member for a part-time role in Ann Arbor, MI. You will greet guests, check in/out, answer calls, assist with reservations, and coordinate with housekeeping to ensure a smooth guest experience.

The ideal candidate has prior customer service experience, strong communication skills, basic computer abilities, and the capacity to stay organized in a fast-paced setting.