Flexible Scheduling Front Desk Agent – Guest Services

Continental Hospitality

Silver City (NM)

On-site

USD 18,000 - 25,000

Full time

11 days ago

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Benefits offered by this job

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

Job summary

Continental Hospitality in Silver City, NM, is seeking a positive Front Desk Agent to deliver exceptional guest service. You will greet guests at check-in and check-out, issue room keys, and process payments while coordinating with housekeeping to ensure room availability.

The role requires strong communication, a friendly demeanor, and the ability to handle challenging situations with professionalism. Proficiency in English and computer literacy are essential, and the team offers a supportive

Qualifications

Friendly and outgoing personality.
Familiarity with hospitality industry standards.
Proficient in English; knowledge of other languages is a plus.
Computer literacy.
Able to resolve issues with a customer-focused orientation.
Able to lift 30 pounds.

Responsibilities

Monitor the maintain knowledge of hotel operations and activities.
Take reservations and answer questions via phone, email, and in-person.
Build rapport with guests and identify their needs through friendly conversation and open-ended questions.
Describe the features and amenities of guest rooms.
Ensure compliance with health and quality standards.