Guest Experience Agent - Downtown Hotel (Paid Weekly)

Buffalo Lodging Associates, LLC; Buffalo (NY); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Paid Weekly

Health Insurance

401(k) Match

Paid Vacation

Paid Holidays

Tuition Reimbursement

Flexible Spending

Life Insurance

Long-Term Disability

Employee Assistance

Hotel Discounts

Wellness Programs

Events & Activities

Career Development

Referral Program

Job summary

Buffalo Lodging Associates, LLC operates the Hampton Inn & Suites by Hilton-Buffalo Downtown and seeks a Front Desk Agent to deliver exceptional guest service. You will greet guests, assist with check-in/out, manage reservations, and provide information about local amenities in a fast-paced hotel environment.

The role requires flexible morning/evening shifts, weekend availability, and a customer-focused approach to ensure a welcoming experience for all guests. Competitive benefits are provided.

Qualifications

• Experience in guest services and front desk operations.
• Proficient use of property management systems.
• Accurate cash handling and payment processing.
• Excellent verbal and written communication with guests.

Responsibilities

• Greet guests and manage the check-in/out using the property management system.
• Handle cash, credit card information and secure transactions.
• Identify guest needs and provide information about hotel services and amenities.
• Take reservations from calls and input/update in the PMS as requested.

Skills

Guest Greeting

Cash Handling

Reservations

Communications

Shift Flexibility

Job description

Buffalo Lodging Associates, LLC operates the Hampton Inn & Suites by Hilton-Buffalo Downtown and seeks a Front Desk Agent to deliver exceptional guest service. You will greet guests, assist with check-in/out, manage reservations, and provide information about local amenities in a fast-paced hotel environment.

The role requires flexible morning/evening shifts, weekend availability, and a customer-focused approach to ensure a welcoming experience for all guests. Competitive benefits are provided.