Front Office Supervisor: Guest Experience Leader

Buffalo Lodging Associates, LLC; Buffalo (NY); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Paid Weekly (Every Friday)

Medical, Dental & Vision Insurance

401(k) Retirement Plan with Generous E

Paid Vacation and Sick Time

Paid Holidays

Tuition Reimbursement

Flexible Spending Account

Company Paid Life Insurance

Company Paid Short-Term Disability

Long-Term Disability Insurance

Employee Assistance Program

Hotel Discounts

Wellness Programs

Employee Appreciation Activities

Learning and Development Opportunities

Employee Referral Program

Job summary

Buffalo Lodging Associates (Hampton Inn & Suites Buffalo Downtown) is seeking a Front Office Supervisor to coordinate front desk operations and support the management team.

This role encompasses guest services oversight, staff scheduling, and HR duties such as interviewing, hiring and training. The position offers a competitive pay range and comprehensive benefits to reflect the responsibilities and hours, including morning and evening shifts in a downtown buffalo setting.

Responsibilities

• Assists in overseeing guest services and front office operations; ensuring superior service is a priority.
• Foster a positive, cooperative work environment between front office staff and management.
• Supervise front office team. Supervisory responsibilities include interviewing, hiring, training employees, appraising performance, rewarding and disciplining employees; planning, assigning, directing work, addressing complaints and resolving problems.
• Greeting guests, complete the check- in/ check-out procedure through the Property management system while obtaining and storing pertinent information.
• Taking reservations from incoming callers inputs all information into the hotel management system. Updates and cancels reservations in the system as requested by the guest.
• Handles cash, credit card information and goods at the property
• Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all. Respond to all guest requests in a timely manner.
• Typical Schedule : Morning Shifts : 7 AM – 3 PM , Evening Shifts: 3 PM – 11 PM, Weekend Availability needed

Job description

Buffalo Lodging Associates (Hampton Inn & Suites Buffalo Downtown) is seeking a Front Office Supervisor to coordinate front desk operations and support the management team.

This role encompasses guest services oversight, staff scheduling, and HR duties such as interviewing, hiring and training. The position offers a competitive pay range and comprehensive benefits to reflect the responsibilities and hours, including morning and evening shifts in a downtown buffalo setting.