Front Desk Guest Service Specialist — Paid Weekly

Buffalo Lodging; Billerica (MA); On-site; USD 38,000 - 41,000; Full time

Benefits offered by this job

Weekly pay

401(k) match

Paid vacation

Paid sick time

Paid holidays

Tuition reimbursement

Flexible Spending Account

Life insurance

Short-Term Disability Insurance

Long-Term Disability Insurance

Employee Assistance Program

Hotel discounts

Wellness programs

Employee appreciation events

Learning and development opportunities

Employee referral program

Job summary

Buffalo Lodging Associates is seeking a Front Desk Agent for a Hampton Inn by Hilton-Boston/Bedford/ Burlington in Billerica, MA. The role requires friendly guest service, efficient check-in/out, and multi-tasking across reservations and inquiries.

Provide welcoming service to guests, manage the hotel management system, and assist with inquiries during mornings, evenings, weekends, and holidays. Experience with Hilton brands is preferred and a professional demeanor is essential.

Qualifications

• Customer service experience in a hotel setting preferred.
• Hilton experience is a plus.
• High School diploma or equivalent is preferred.
• Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred.

Responsibilities

• Greeting guests, complete the check-in/check-out procedure through the Property management system while obtaining and storing pertinent information.
• Handles cash, credit card information and goods at the property.
• Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all. Respond to all guest requests in a timely manner.
• Taking reservations from incoming callers while providing excellence in service and inputs all information into the hotel management system. Updates and cancels reservations in the system as requested by the guest.

Skills

Customer service

Hilton experience

High school diploma

Property management system

Word

Excel

Education

High School diploma

Tools

Property management system

Word

Excel

Job description

Buffalo Lodging Associates is seeking a Front Desk Agent for a Hampton Inn by Hilton-Boston/Bedford/ Burlington in Billerica, MA. The role requires friendly guest service, efficient check-in/out, and multi-tasking across reservations and inquiries.

Provide welcoming service to guests, manage the hotel management system, and assist with inquiries during mornings, evenings, weekends, and holidays. Experience with Hilton brands is preferred and a professional demeanor is essential.