Guest Experience Agent — Front Desk

HHM Hotels; Chicago, Northern (IL, KY); Hybrid; USD 19,000 - 28,000; Full time

Job summary

HHM Hotels in Chicago is seeking a Guest Service Agent to greet guests, check them in and out, and ensure a top-notch experience aligned with our sustainability standards. You will handle reservations, payments, and guest requests with care.

Join a team focused on guest satisfaction, safety, and smooth operations across the Front Office. This role requires flexible shifts and a commitment to delivering exceptional service.

Qualifications

• High School diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Responsibilities

• Greet guests and assist with their needs.
• Register guests and assign rooms.
• Handle payments, verify credit, and balance accounts.
• Make and confirm reservations.
• Respond to guest requests promptly.
• Resolve guest complaints or escalate to supervisor.
• Secure valuables in hotel safe when needed.
• Assist in breakfast area or with luggage during peak times.
• Maintain safety and cleanliness according to standards.

Education

High School diploma or equivalent

Tools

PMS systems

Job description

HHM Hotels in Chicago is seeking a Guest Service Agent to greet guests, check them in and out, and ensure a top-notch experience aligned with our sustainability standards. You will handle reservations, payments, and guest requests with care.

Join a team focused on guest satisfaction, safety, and smooth operations across the Front Office. This role requires flexible shifts and a commitment to delivering exceptional service.