Guest Experience Agent — Create Memorable Stays, Grow with Us

Kompose Boutique Hotel Houston CY-FAIR; Houston (TX); Sur place; USD 21 000 - 28 000; Temps partiel

Avantages offerts par ce poste

Competitive hourly pay

Paid time off and holiday pay

Health benefits including fully公司 paid

Employee discounts on hotel stays and…

Advancement opportunities and cross‑tr

Résumé du poste

Kompose Boutique Hotel Houston CY-FAIR is seeking a Front Desk Agent who thrives on connection, precision, and delivering moments of delight. You’ll greet guests, manage check-in/out, handle inquiries via phone, email, and in person, and coordinate with housekeeping to ensure rooms are ready.

We value calm, professional communication and a guest-first attitude. The role involves upselling services when appropriate, maintaining records in the property management system, and contributing to a

Qualifications

• Previous front desk or customer service experience (hospitality preferred).
• Strong communication skills and a calm, solution-oriented approach.
• Familiarity with hotel systems (StayNTouch is a bonus).
• Ability to multitask and stay composed in a fast-paced environment.
• Flexibility to work mornings, evenings, weekends, and holidays as needed.
• A team-first attitude and a genuine desire to make guests feel welcome.

Responsabilités

• Greeting guests with warmth and professionalism, ensuring a smooth check-in and check-out process
• Managing reservations, room assignments, and guest inquiries via phone, email, and in person
• Handling payments, verifying IDs, and maintaining accurate records in our property management system
• Resolving guest concerns with empathy and efficiency, escalating issues when needed
• Coordinating with housekeeping and maintenance to ensure room readiness and guest satisfaction
• Promoting hotel amenities, local attractions, and upselling services when appropriate
• Maintaining a clean, organized, and secure front desk environment

Connaissances

Front desk experience

Customer service

Communication skills

StayNTouch

Multitasking

Team player

Flexibility

Outils

StayNTouch PMS

Description du poste

Kompose Boutique Hotel Houston CY-FAIR is seeking a Front Desk Agent who thrives on connection, precision, and delivering moments of delight. You’ll greet guests, manage check-in/out, handle inquiries via phone, email, and in person, and coordinate with housekeeping to ensure rooms are ready.

We value calm, professional communication and a guest-first attitude. The role involves upselling services when appropriate, maintaining records in the property management system, and contributing to a