Front Desk & Guest Experience Specialist

Kompose Boutique Resort at Theme Parks; Kissimmee (FL); Vor Ort; USD 25.000 - 30.000; Vollzeit

Benefits dieser Stelle

Hourly pay

Paid time off

Health benefits

Employee discounts

Advancement opportunities

Team environment

Zusammenfassung

Kompose Hotel is seeking a Front Desk Agent who thrives on connection, precision, and delivering moments of delight to guests. You’ll welcome guests, manage reservations, handle payments, and coordinate with housekeeping to ensure a seamless stay, while promoting hotel amenities and upselling services when appropriate.

We value clear communication, a calm, solution-oriented approach, flexibility for mornings/evenings/weekends/holidays, and a team-first attitude in a stylish, supportive work

Qualifikationen

• Previous front desk or customer service experience (hospitality preferred)
• Strong communication skills and a calm, solution-oriented approach
• Familiarity with hotel systems (StayNTouch is a bonus) is a plus
• Ability to multitask and stay composed in a fast-paced environment
• Flexibility to work mornings, evenings, weekends, and holidays as needed
• A team-first attitude and a genuine desire to make guests feel welcome

Aufgaben

• Greeting guests with warmth and professionalism, ensuring a smooth check-in and check-out process
• Managing reservations, room assignments, and guest inquiries via phone, email, and in person
• Handling payments, verifying IDs, and maintaining accurate records in our property management system
• Resolving guest concerns with empathy and efficiency, escalating issues when needed
• Coordinating with housekeeping and maintenance to ensure room readiness and guest satisfaction
• Promoting hotel amenities, local attractions, and upselling services when appropriate
• Maintaining a clean, organized, and secure front desk environment

Jobbeschreibung

Kompose Hotel is seeking a Front Desk Agent who thrives on connection, precision, and delivering moments of delight to guests. You’ll welcome guests, manage reservations, handle payments, and coordinate with housekeeping to ensure a seamless stay, while promoting hotel amenities and upselling services when appropriate.

We value clear communication, a calm, solution-oriented approach, flexibility for mornings/evenings/weekends/holidays, and a team-first attitude in a stylish, supportive work