Guest Experience Agent: Check-In & Reservations Pro

Peachtree Group Hospitality Management; Leawood (KS); On-site; USD 17,908 - 24,796; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) match

Paid holidays

Paid time off

Employee Assistance Program

Benefits Fund

Job summary

TownePlace Suites-KC OPk in Leawood, Kansas is seeking a Guest Service Agent to deliver outstanding guest service at check-in and check-out, handle billing and reservations, and resolve requests in a professional, timely, and friendly manner. Responsibilities include anticipating guest needs, exceeding expectations, and applying brand standards to ensure guest satisfaction.

Benefits include medical, dental, vision, disability and life insurance, 401(k) matching, paid holidays and PTO, and access

Responsibilities

• The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Job description

TownePlace Suites-KC OPk in Leawood, Kansas is seeking a Guest Service Agent to deliver outstanding guest service at check-in and check-out, handle billing and reservations, and resolve requests in a professional, timely, and friendly manner. Responsibilities include anticipating guest needs, exceeding expectations, and applying brand standards to ensure guest satisfaction.

Benefits include medical, dental, vision, disability and life insurance, 401(k) matching, paid holidays and PTO, and access