Guest Services Associate

Hulsing Enterprises; Kansas City (MO); On-site; USD 16,531 - 24,796; Full time

Job summary

Four Points by Sheraton Kansas City Airport is seeking an evening guest services agent to join our front desk team. This role schedules 3pm–11pm shifts, greeting guests and handling check-ins and check-outs with professionalism.

You will respond to inquiries, assist with reservations, and ensure accuracy in greetings, rate packages, and amenities information while maintaining brand standards.

Qualifications

• High School Education and relevant hotel experience.
• Must be able to work well in stressful high‑pressure situations including ability to handle guest objections and disputes to satisfactory results.
• Must be able to show initiative in job performance including anticipating what needs to be done before it becomes a necessity.

Responsibilities

• Maintain a friendly and warm demeanor at all times.
• Obtain all necessary information when taking room reservations.
• Monitor all VIP and special guest requests.
• Fully comprehend and execute all relevant phases of the front desk computer system.
• Ensure logging and delivery of all messages, packages and mail in a timely and professional manner.
• Be familiar with all in‑house groups. Be aware of all blackout and restricted dates.
• Ensure that all guests are checked in/out in a friendly efficient and courteous manner.
• Process guest payments.
• Explain all amenities to guests at check‑in.

Skills

Guest service

Communication

Conflict resolution

Education

High School Diploma

Job description

Job Details Level: Entry | Job Location: Four Points By Sheraton Kansas City Airport - Kansas City, MO 64153 | Position Type: Full‑Time/Part‑Time | Job Shift: Night | Job Category: Hospitality - Hotel | Currently looking for evening full time / part time guest services agent 3pm – 11pm.

Greets guests upon arrival and make them feel welcome. Administer check‑ins and check‑outs. Responds in a professional and courteous manner to arriving, departing and in‑house guests by providing accurate and timely information and services.

Essential Duties & Responsibilities

• Maintain a friendly and warm demeanor at all times.
• Obtain all necessary information when taking room reservations.
• Monitor all V.I.P. and special guest requests.
• Fully comprehend and execute all relevant phases of the front desk computer system.
• Ensure logging and delivery of all messages, packages and mail in a timely and professional manner.
• Be aware of all rate packages and promotions currently in effect.
• Be familiar with all in‑house groups. Be aware of all black out and restricted dates.
• Ensure that all guests are checked in/out in a friendly efficient and courteous manner.
• Process guest payments.
• Being a source of information to guests on various matters such as transport and restaurant advice.
• Explain all amenities to guests at check‑in.
• Be able to perform complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner.
• Answer all guest inquiries in a timely and professional nature.
• Adhere to Brand standards and company policies.
• Performs other duties as assigned.

Qualifications

• High School Education and relevant hotel experience.
• Must be able to work well in stressful high‑pressure situations including ability to handle guest objections and disputes to satisfactory results.
• Must be able to show initiative in job performance including anticipating what needs to be done before it becomes a necessity.