Guest Experience Concierge

The Unbound Collection by Hyatt; Kansas City (MO); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Discounted room rates

Life and Disability Insurance

401K with company match

Generous Paid Time Off

Employee Stock Purchase Plan

Job summary

The Unbound Collection by Hyatt seeks a Front Desk Agent to provide exceptional guest service and assist with the arrival and departure experience. Located in Kansas City, you will work in a fast-paced environment with opportunities to interact with guests from around the world.

Ideal candidates will have a high school diploma, strong communication skills, and the ability to use hotel systems efficiently. We offer competitive benefits including discounted room rates and a 401K with company match.

Qualifications

• 6‑12 months of related experience in hospitality or customer service preferred.
• Ability to read and understand English fluently and speak clearly.

Responsibilities

• Welcome guests in a professional manner.
• Complete guest registration, check‑in, check‑out processes.
• Maintain accurate accounting of transactions.

Skills

Guest service

Communication

Attention to detail

Empathy

Education

High school diploma or GED equivalency

Tools

Hotel systems

Basic computer applications

Job description

The Unbound Collection by Hyatt seeks a Front Desk Agent to provide exceptional guest service and assist with the arrival and departure experience. Located in Kansas City, you will work in a fast-paced environment with opportunities to interact with guests from around the world.

Ideal candidates will have a high school diploma, strong communication skills, and the ability to use hotel systems efficiently. We offer competitive benefits including discounted room rates and a 401K with company match.