Guest Experience Front Desk Agent

KMG Hotels; Leawood (KS); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Uniform provided

Room discount

Training program

Job summary

KMG Hotels in Leawood, KS is seeking a friendly Front Desk Clerk to greet guests, check them in and out, and help with requests. You’ll use computer systems to manage bookings, issue room keys, and provide directions.

The role emphasizes guest service, problem resolution, cash handling, and upholding safety procedures. On‑the‑job training and uniform are provided, with benefits including room discounts and career development opportunities.

Qualifications

• High school diploma is often required; some roles may prefer a bachelor’s degree.
• Experience in sales, customer service, or computers is relevant.
• On-the-job training is provided in the first weeks in the position.

Responsibilities

• Check in guests using computer programs and provide directions to their room.
• Inform guests of on-site amenities and how to use them.
• Handle and resolve guest complaints.
• Invoice and bill guests for their stay and services used.
• Communicate with guests to understand their needs and provide the best service possible.

Skills

Computer knowledge

Communication

Customer service

Problem-solving

Guest greeting

Rewards program familiarity

Booking management

Cash handling

Check-in/check-out

Safety awareness

Education

High school diploma

Bachelor’s degree

On-the-job training

Job description

KMG Hotels in Leawood, KS is seeking a friendly Front Desk Clerk to greet guests, check them in and out, and help with requests. You’ll use computer systems to manage bookings, issue room keys, and provide directions.

The role emphasizes guest service, problem resolution, cash handling, and upholding safety procedures. On‑the‑job training and uniform are provided, with benefits including room discounts and career development opportunities.