Boutique Hotel Guest Experience Agent

Kimpton Hotels & Restaurants; Huntington Beach (CA); On-site; USD 25,000 - 33,000; Full time

Job summary

Kimpton Hotels & Restaurants is seeking a friendly Guest Service Agent to welcome guests, assist with check-in/check-out, and provide exceptional service at the front desk.

Ideal candidates have prior front desk experience, strong communication skills, and a solid knowledge of the Huntington Beach area. Candidates should be able to work flexible hours, including evenings and weekends, to ensure guest satisfaction.

Qualifications

• Customer service experience in a guest-facing role.
• Ability to handle high-volume check-ins/outs with professionalism.
• Good communication and problem-solving skills.

Responsibilities

• Register and check-in/check-out guests in a confident, friendly manner.
• Handle PBX/phone inquiries and route messages accurately.
• Maintain knowledge of local area, attractions, and hotel services.

Skills

Customer service

Front desk experience

Communication skills

Local knowledge

Education

High school diploma or GED

Tools

Hotel PMS

Job description

Kimpton Hotels & Restaurants is seeking a friendly Guest Service Agent to welcome guests, assist with check-in/check-out, and provide exceptional service at the front desk.

Ideal candidates have prior front desk experience, strong communication skills, and a solid knowledge of the Huntington Beach area. Candidates should be able to work flexible hours, including evenings and weekends, to ensure guest satisfaction.