Boutique Guest Experience Concierge

Kimpton Hotels & Restaurants; Palm Springs (CA); On-site; USD 42,000 - 52,000; Full time

Job summary

Kimpton Hotels & Restaurants in California seeks a Guest Service Agent to handle registration and check-out, PBX operations, and mail and message services while delivering outstanding service and building relationships with guests that encourage return.

You will bring a high school diploma, front desk or customer-facing experience, knowledge of local attractions, and the ability to work evenings, weekends and holidays.

Qualifications

• High school diploma or GED is required.
• Previous front desk or customer-facing experience preferred.
• Knowledge of local area, services, attractions, and events.

Responsibilities

• Handle guest registrations and check-out professionally.
• Manage PBX and mail/message services for guests.
• Provide outstanding service and build guest relationships to encourage return.
• Coordinate with departments to ensure guest needs are met.

Skills

Front desk experience

Customer service

Flexibility

Local area knowledge

Pressure handling

Hotel systems familiarity

Education

High school diploma or GED

Job description

Kimpton Hotels & Restaurants in California seeks a Guest Service Agent to handle registration and check-out, PBX operations, and mail and message services while delivering outstanding service and building relationships with guests that encourage return.

You will bring a high school diploma, front desk or customer-facing experience, knowledge of local attractions, and the ability to work evenings, weekends and holidays.