Guest Experience Agent - Boutique Front Desk

Beacon Hotel and Corporate Quarters; Washington (District of Columbia); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical and dental benefits

Vision insurance

401(k) with matching

Hotel room discounts

Job summary

The Beacon Hotel & Corporate Quarters in Washington, DC is seeking a friendly Front Desk Associate to assist guests with arrival and departure, input reservations, and provide local recommendations. You will greet guests warmly, verify information, and manage check-ins and check-outs with accuracy.

Strong communication, cash handling, and computer skills are essential. Prior hotel front desk experience is preferred, and you will work collaboratively with the team to ensure memorable stays for

Qualifications

• Ability to stand and move between front desk areas with ease.
• Prior hotel front desk experience is preferred.
• Strong written and verbal communication skills.

Responsibilities

• Greet guests with a warm welcome and manage check-ins/outs.
• Input and retrieve reservation details using the computer system.
• Verify guest information, room rates, and payment methods.
• Promote HEI Hotels and Resorts programs and local attractions.
• Handle guest inquiries and resolve issues professionally.

Skills

Customer service

Communication

Cash handling

Data entry

Multitasking

Education

High school diploma or equivalent

Tools

PMS Software

POS System

Microsoft Excel

Job description

The Beacon Hotel & Corporate Quarters in Washington, DC is seeking a friendly Front Desk Associate to assist guests with arrival and departure, input reservations, and provide local recommendations. You will greet guests warmly, verify information, and manage check-ins and check-outs with accuracy.

Strong communication, cash handling, and computer skills are essential. Prior hotel front desk experience is preferred, and you will work collaboratively with the team to ensure memorable stays for