Guest-Focused Front Desk Associate | Medical & 401k Benefits

OTO Development; Washington (District of Columbia); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Medical insurance options

Dental insurance

Vision insurance

401k with company match

Life insurance

Tuition assistance

Paid time off

Travel discounts

Job summary

OTO Development is seeking a Front Desk Associate at our Washington, DC area property to welcome guests, assist with check-in/check-out, and uphold impeccable service.

You will manage reservations and guest requests, process payments securely, and collaborate with team members to create a warm, efficient guest experience. Strong communication and a friendly demeanor are essential for success.

Qualifications

• Enjoy working with people and exceed guest needs.
• Team orientated with strong communication skills.
• Excellent oral, written, and interpersonal communication.
• Proactive problem-solver focused on guest experience.
• Comfortable standing, walking, and lifting for extended periods.

Responsibilities

• Assist guests with check-in/check-out and during their stay.
• Operate the hotel’s electronic reservation system and related software.
• Handle financial transactions securely, accurately, and with integrity.
• Anticipate guest needs to maximize satisfaction and experience.
• Collaborate with team to maintain a hospitable, customer-focused environment.

Skills

Customer service

Team player

Communication

Problem solving

Guest satisfaction

Job description

OTO Development is seeking a Front Desk Associate at our Washington, DC area property to welcome guests, assist with check-in/check-out, and uphold impeccable service.

You will manage reservations and guest requests, process payments securely, and collaborate with team members to create a warm, efficient guest experience. Strong communication and a friendly demeanor are essential for success.