Guest Experience Agent - PM & Weekend Shifts

Crescent Hotels & Resorts; Bethesda (MD); On-site; USD 21,000 - 29,000; Full time

Job summary

The Bethesdan Hotel in Bethesda, MD, is seeking a Front Desk Agent to join a guest-focused team. You will welcome guests, manage check-in/check-out, handle payments, and provide information about rooms and local services.

Hilton experience is a plus but not required; strong customer service and communication skills are essential. This role is on-site and requires attention to detail and a friendly, professional attitude.

Qualifications

• Customer service experience required.
• Experience in hospitality is a plus.
• Strong communication and friendly demeanor.

Responsibilities

• Greet guests and complete registration including inputting information, confirming rates, selecting rooms, and issuing keys.
• Assist guests with check-out, handle payments, and process transactions.
• Demonstrate knowledge of hotel services, rates, packages, and local area.
• Use upselling to promote services and maximize occupancy.
• Resolve guest inquiries and complaints promptly and professionally.
• Receive, relay, and manage guest messages.

Skills

customer service

Job description

The Bethesdan Hotel in Bethesda, MD, is seeking a Front Desk Agent to join a guest-focused team. You will welcome guests, manage check-in/check-out, handle payments, and provide information about rooms and local services.

Hilton experience is a plus but not required; strong customer service and communication skills are essential. This role is on-site and requires attention to detail and a friendly, professional attitude.