Guest Experience Agent (401k Match & Benefits)

Homewood Suites Prattville!; Fays (AL); In loco; USD 24.000 - 32.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement match

Paid holidays

Paid time off

Employee Assistance Program

Descrizione del lavoro

Homewood Suites Prattville! is seeking a Guest Service Agent to welcome guests, process check-ins and check-outs, secure payment, and verify billing in a friendly, professional, timely manner.

You will assist guests with reservations and requests, anticipate needs, and uphold brand standards to ensure a memorable stay. This role requires clear communication, multi-tasking, and precise handling of billing information while maintaining guest confidentiality and a welcoming environment.

Mansioni

• Process check-ins and check-outs.
• Secure payment and verify billing.
• Assist guests with reservations and requests.
• Uphold high standards of service and follow brand standards.

Descrizione del lavoro

Homewood Suites Prattville! is seeking a Guest Service Agent to welcome guests, process check-ins and check-outs, secure payment, and verify billing in a friendly, professional, timely manner.

You will assist guests with reservations and requests, anticipate needs, and uphold brand standards to ensure a memorable stay. This role requires clear communication, multi-tasking, and precise handling of billing information while maintaining guest confidentiality and a welcoming environment.