Guest Service Agent

Peachtree Group Hospitality Management; Prattville (AL); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) match

Paid holidays

Paid time off

Employee Assistance Program

Job summary

StudioRes Prattville, operated by Peachtree Group Hospitality Management, is opening in Prattville, Alabama. We seek a Guest Service Agent to handle check-ins/outs, payments, billing adjustments, and guest reservations with warmth and professionalism, helping shape a premier guest experience.

Join an opening team focused on service excellence and teamwork. Benefits include medical/dental/vision, life insurance, 401(k) match, paid holidays and PTO, and access to an Employee Assistance Program.

Qualifications

• 1 year of customer service experience required.

Responsibilities

• Process check-ins/outs accurately and efficiently.
• Secure payments and verify/adjust billing.
• Assist guests with reservations and requests professionally.

Skills

Customer service

Job description

Join the Opening Team at StudioRes Prattville!

Be part of something new and exciting at StudioRes Prattville, a newly built extended-stay hotel located in the growing Prattville, Alabama market. As a member of our opening team, you'll have the unique opportunity to help shape the guest experience, establish operational excellence, and build a positive team culture from day one. Join us as we open our doors and create exceptional experiences for guests while building a rewarding career in hospitality with Peachtree Group.

We areseeking a dedicated and service-focused Guest Service Agent to help create exceptional experiences for our guests.The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide paid holidays and paid time off. Additional benefits include access to our Employee Assistance Program and Associate Emergency Foundation.

Peachtree Group is proud to be an Equal Opportunity Employer and an E-Verify employer. All employment decisions are based on qualifications, merit, business needs, and compliance with applicable federal, state, and local laws.

Qualifications

Behaviors

• Enthusiastic: Shows intense and eager enjoyment and interest
• Team Player: Works well as a member of a group
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

Experience

• 1 year: Customer Service Experience

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.