Guest Experience Agent — 24/7 Call Center

Guru Hospitality; Lexington (KY); On-site; USD 18,000 - 25,000; Full time

Job summary

Guru Hospitality in Lexington, KY is seeking a Front Desk Agent to deliver warm, efficient service to guests and ensure a smooth arrival experience. You will greet guests, manage check-ins/outs, and coordinate with other hotel staff to maintain high standards of hospitality.

Ideal candidates bring at least one year of guest service experience, a team-oriented mindset, strong communication skills, and the ability to multitask in a fast-paced, 24-hour operation.

Qualifications

• Minimum of one year of experience in a similar role.
• Experience in guest or customer service, with a team-player mindset and the ability to multitask.
• Flexible and adaptable to meet the needs of a 24-hour operation.

Responsibilities

• Provide friendly, efficient, and professional service to guests, ensuring a seamless experience.
• Anticipate guest needs and offer quick, effective solutions.
• Assist with guest arrivals and departures, including airport transfers and luggage storage.
• Answer and manage all incoming hotel calls, directing them appropriately.
• Communicate essential information to both guests and staff as needed.

Skills

Customer service

Team player

Multitasking

Detail-oriented

Organizational skills

Communication

Job description

Guru Hospitality in Lexington, KY is seeking a Front Desk Agent to deliver warm, efficient service to guests and ensure a smooth arrival experience. You will greet guests, manage check-ins/outs, and coordinate with other hotel staff to maintain high standards of hospitality.

Ideal candidates bring at least one year of guest service experience, a team-oriented mindset, strong communication skills, and the ability to multitask in a fast-paced, 24-hour operation.