24/7 Guest Services Specialist

Guru Hospitality; Norman (OK); On-site; USD 24,000 - 32,000; Full time

Job summary

Guru Hospitality in Norman, OK is seeking a guest services associate to deliver friendly, efficient service to guests from arrival to departure. You will handle calls, coordinate with staff, and help guests with arrivals, departures, airport transfers, and luggage storage.

The role requires a positive, team-oriented attitude, multitasking ability, and flexibility to meet the needs of a 24-hour operation, ensuring a seamless and memorable guest experience.

Qualifications

• Minimum of one year of experience in a similar role.
• Experience in guest or customer service, with a team-player mindset and the ability to multitask.
• Flexible and adaptable to meet the needs of a 24-hour operation.

Responsibilities

• Provide friendly, efficient, and professional service to guests, ensuring a seamless experience.
• Anticipate guest needs and offer quick, effective solutions.
• Assist with guest arrivals and departures, including airport transfers and luggage storage.
• Answer and manage all incoming hotel calls, directing them appropriately.
• Communicate essential information to both guests and staff as needed.

Skills

Customer service

Organizational skills

Attention to detail

Team player

Multitasking

Flexibility

Job description

Guru Hospitality in Norman, OK is seeking a guest services associate to deliver friendly, efficient service to guests from arrival to departure. You will handle calls, coordinate with staff, and help guests with arrivals, departures, airport transfers, and luggage storage.

The role requires a positive, team-oriented attitude, multitasking ability, and flexibility to meet the needs of a 24-hour operation, ensuring a seamless and memorable guest experience.