Guest Experience Concierge - Front Desk

HVMG - Hospitality Ventures Management Group; Lexington (KY); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

PayActive access

PTO and Holidays

Full healthcare benefits

401(k) with 4% match

Exclusive hotel and food & beverage, &

Job summary

HVMG - Hospitality Ventures Management Group in Lexington, KY is seeking a Front Desk Agent to be the first point of contact for guests, delivering warm, professional service during check-in and check-out. You will manage reservations, assist guests with inquiries, and help ensure a smooth arrival and departure experience.

Ideal candidates have hotel or customer service experience, are eligible to work in the United States, and can communicate effectively in English.

Qualifications

• Hotel experience is a plus.
• Flexibility to work evenings, weekends, and holidays.
• Strong communication and customer service skills.

Responsibilities

• Check-in and check-out of guests.
• Handle reservations and guest inquiries.
• Provide information about hotel services and local attractions.
• Report to Front Office Manager or Front Office Supervisor.

Job description

HVMG - Hospitality Ventures Management Group in Lexington, KY is seeking a Front Desk Agent to be the first point of contact for guests, delivering warm, professional service during check-in and check-out. You will manage reservations, assist guests with inquiries, and help ensure a smooth arrival and departure experience.

Ideal candidates have hotel or customer service experience, are eligible to work in the United States, and can communicate effectively in English.