Guest Experience Agent

Hei Hotels Inc.; Houston (TX); Presencial; USD 21.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Free lunch

Discounted parking

Travel benefits

PTO programs

Descripción de la vacante

HEI Hotels and Resorts seeks a courteous Front Desk Agent to greet guests, register arrivals, and manage check-in/check-out while promoting HEI programs. The role requires strong communication, cash handling, and computer skills to ensure a seamless guest experience.

Responsibilities include welcoming guests, inputting data, handling payments, addressing inquiries, and resolving issues with diplomacy. The position emphasizes calmness during busy periods and adherence to procedures.

Formación

• Hotel experience preferred.
• Ability to perform moderate mathematical calculations without error.
• Ability to handle internal and external customers with tact and diplomacy.
• Ability to input information accurately using a computer system.
• Ability to stand and move throughout front office.
• Ability to observe signs of emergencies.
• Strong verbal and written communication skills.
• Ability to adapt communication style to various audiences.

Responsabilidades

• Greet customers with a warm, sincere welcome and provide accurate information.
• Complete registration by inputting data, confirm guests and room rate, promote HEI programs.
• Issue and code electronic keys, provide welcome folders.
• Verify and imprint credit cards, handle cash and balance house bank.
• Process payments and post charges to guest accounts.
• Answer phones promptly and relay messages to guests.
• Close accounts at checkout and address dissatisfaction with possible credits.
• Handle guest complaints, research solutions and negotiate outcomes.
• Remain calm during emergencies and heavy activity.
• Attend shifts as scheduled and perform other duties.

Conocimientos

Hotel experience

Customer service

Cash handling

Effective communication

Computer input

Emergency awareness

Interpersonal relationships

Verbal & written communication

Adaptive communication style

Descripción del empleo

HEI Hotels and Resorts seeks a courteous Front Desk Agent to greet guests, register arrivals, and manage check-in/check-out while promoting HEI programs. The role requires strong communication, cash handling, and computer skills to ensure a seamless guest experience.

Responsibilities include welcoming guests, inputting data, handling payments, addressing inquiries, and resolving issues with diplomacy. The position emphasizes calmness during busy periods and adherence to procedures.