Guest Experience Agent - Front Desk

Hei Hotels Inc.; Pasadena (CA); On-site; USD 24,000 - 35,000; Full time

Benefits offered by this job

Free meals

Discounts on Marriott brands

Travel benefits

Job summary

HEI Hotels and Resorts is seeking a front desk associate in Pasadena to assist guests with arrival and departure, input guest information, and promote brand programs. The role requires professional guest service, cash handling, and strong communication skills.

You will work at a busy hotel front desk with responsibilities spanning check-in, inquiries, and issue resolution. Daily responsibilities include greeting guests, using hotel computer systems, processing payments, and ensuring a warm,

Qualifications

• Hotel experience preferred.
• Ability to input and retrieve information from a computer system.
• Ability to handle cash and balance a house bank.
• Strong verbal and written communication skills.
• Ability to greet guests warmly and manage inquiries.

Responsibilities

• Greet customers with a friendly and sincere welcome and provide information about hours and local attractions.
• Complete the registration process using a computer system and confirm guest details and room rates.
• Promote HEI Hotels and Resorts and brand programs.
• Issue and code electronic keys; display room numbers and rates.
• Verify credit cards for authorization; handle payments and balance house accounts.
• Answer phones promptly and relay messages; manage guest mail and packages.
• Assist guests at check-out and resolve issues as needed.

Skills

Customer service

Verbal communication

Cash handling

Attention to detail

Tools

POS system

Job description

HEI Hotels and Resorts is seeking a front desk associate in Pasadena to assist guests with arrival and departure, input guest information, and promote brand programs. The role requires professional guest service, cash handling, and strong communication skills.

You will work at a busy hotel front desk with responsibilities spanning check-in, inquiries, and issue resolution. Daily responsibilities include greeting guests, using hotel computer systems, processing payments, and ensuring a warm,