Guest Experience Advocate - Front Desk

HOLIDAY INN MANCHESTER AIRPORT; Manchester (NH); Presencial; USD 32.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Growth opportunities

Training provided

Professional work setting

Guest-focused culture

Descripción de la vacante

Holiday Inn Manchester Airport is seeking a courteous front desk associate to welcome guests, handle check-ins and check-outs, and provide information about local services. You will respond to inquiries, assist with reservations, and ensure accurate processing of payments and folios in a fast-paced, guest-focused environment.

Strong communication and a calm, professional demeanor are essential as you coordinate with housekeeping and other departments to meet guest needs.

Formación

• Front desk experience or hospitality/service background preferred.
• Clear communication and customer-service orientation are essential.
• Ability to stay calm, organized, and professional in a fast-paced setting.
• Comfort with basic computer tasks and hotel reservation software.

Responsabilidades

• Greet guests warmly and provide prompt, professional service during check-in and check-out.
• Respond to guest questions, requests, and concerns in a timely and helpful manner.
• Answer phone calls and assist with reservations, confirmations, and general inquiries.
• Accurately process payments, folios, and other front desk transactions.
• Maintain up-to-date knowledge of room availability, hotel services, and local information.
• Coordinate with housekeeping, maintenance, and other departments to support guest needs.

Conocimientos

Strong communication

Interpersonal skills

Professional under pressure

Flexibility

Educación

High school diploma or equivalent

Herramientas

Property Management System

Descripción del empleo

Holiday Inn Manchester Airport is seeking a courteous front desk associate to welcome guests, handle check-ins and check-outs, and provide information about local services. You will respond to inquiries, assist with reservations, and ensure accurate processing of payments and folios in a fast-paced, guest-focused environment.

Strong communication and a calm, professional demeanor are essential as you coordinate with housekeeping and other departments to meet guest needs.