Guest Experience Specialist — Front Desk

Highgate Hotels, LP; Manchester (NH); On-site; USD 20,664 - 30,307; Full time

Job summary

Highgate Hotels, LP is seeking a Front Office Agent for the Courtyard Manchester location. The role involves checking guests in and out, answering inquiries, and supporting daily front desk operations with attention to guest satisfaction.

The ideal candidate has a High School diploma (or equivalent) and prior customer service experience. Computer proficiency and ability to multitask in a fast-paced hotel environment are essential for success.

Qualifications

• High School diploma or equivalent required.
• College coursework in related field is helpful.
• Computer experience is required.
• Customer service experience preferred.
• Must communicate effectively with guests and staff.

Responsibilities

• Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
• Follow all cash handling and credit policies.
• Be familiar with all rates, packages and promotions.
• Be aware of closed out and restricted dates.
• Obtain all necessary information when taking room reservations and follow rate-quoting rules.
• Balance and prepare shift paperwork and reports.
• Maintain a clean work area and assist guests with services.

Skills

Attention to detail

Verbal communication

Written communication

Customer service

Multitasking

Friendly demeanor

Education

High School diploma or equivalent

College coursework in related field

Tools

Computer experience

Job description

Highgate Hotels, LP is seeking a Front Office Agent for the Courtyard Manchester location. The role involves checking guests in and out, answering inquiries, and supporting daily front desk operations with attention to guest satisfaction.

The ideal candidate has a High School diploma (or equivalent) and prior customer service experience. Computer proficiency and ability to multitask in a fast-paced hotel environment are essential for success.