Guest Experience Ambassador - Front Desk

Holiday Inn Newark International Airport; Newark (NJ); On-site; USD 21,000 - 28,000; Full time

Job summary

Holiday Inn Newark International Airport is seeking a responsible front desk agent to create welcoming guest experiences from check-in to check-out. You will handle reservations, payments, and room assignments, while coordinating with housekeeping and maintenance to ensure smooth hotel operations.

This role requires strong communication and the ability to multitask in a fast-paced environment, including nights and weekends as needed. A friendly, professional demeanor is essential.

Qualifications

• High school diploma or equivalent; hospitality or customer service experience preferred.
• 1 year of experience as Front Desk Agent or related customer service role.
• Availability to work flexible shifts, including nights, weekends, and holidays.
• Proficiency with hotel PMS software is a plus.
• Strong communication, problem-solving, and interpersonal skills.

Responsibilities

• Check guests in and out and manage room assignments.
• Verify guest payment and process cash handling.
• Enter guest details into the PMS and coordinate with departments.
• Answer phone calls and provide directions to guests.
• Resolve guest concerns and log feedback for service improvements.
• Maintain logs and reports as directed by management.
• Collaborate with housekeeping and maintenance for guest requests.

Skills

Customer service

Communication

Multitasking

Interpersonal skills

Education

High school diploma

Tools

Opera PMS

OnQ

PEP

Job description

Holiday Inn Newark International Airport is seeking a responsible front desk agent to create welcoming guest experiences from check-in to check-out. You will handle reservations, payments, and room assignments, while coordinating with housekeeping and maintenance to ensure smooth hotel operations.

This role requires strong communication and the ability to multitask in a fast-paced environment, including nights and weekends as needed. A friendly, professional demeanor is essential.