Guest Experience Advocate

Kimpton Hotels & Restaurants; Wisconsin; On-site; USD 22,000 - 31,000; Full time

Job summary

Kimpton Hotels & Restaurants in Wisconsin is seeking a friendly Guest Service Agent to handle registration and check-out, PBX operations, and mail and message services while delivering outstanding guest service and building relationships that encourage returns.

You bring a high school diploma (GED acceptable), prior front desk or customer-facing experience, knowledge of local area and events, and the ability to work evenings, weekends, and holidays.

Qualifications

• Front Desk or customer-facing experience preferred.
• Knowledgeable about local area, services and events.
• Flexible schedule; evenings, weekends and holidays.
• Accurate data entry with hotel systems.

Responsibilities

• Check in and check out guests professionally.
• Answer phone calls promptly and knowledgeably.
• Manage daily shift tasks and room availability.
• Coordinate with Reservations, Sales, Housekeeping, Bell Staff and Valet.

Skills

Front Desk experience

Customer service

Adaptable under pressure

Hotel systems knowledge

Education

High school diploma or GED

Job description

Kimpton Hotels & Restaurants in Wisconsin is seeking a friendly Guest Service Agent to handle registration and check-out, PBX operations, and mail and message services while delivering outstanding guest service and building relationships that encourage returns.

You bring a high school diploma (GED acceptable), prior front desk or customer-facing experience, knowledge of local area and events, and the ability to work evenings, weekends, and holidays.