Night Guest Experience Specialist

Kimpton Hotels & Restaurants; Seattle (WA); On-site; USD 28,930,000 - 38,573,000; Full time

Job summary

Kimpton Hotels & Restaurants is looking for an Overnight Guest Service Agent to handle registration, check-out and PBX duties while delivering outstanding guest service. You will act as a hotel advocate, creating personal experiences and building relationships that encourage guest returns.

The role requires experience at a front desk or similar customer-facing position, a high school diploma or GED, and the ability to work overnights, weekends, and holidays.

Qualifications

• Previous experience in a Front Desk or customer-facing role is helpful.
• High school diploma or GED is required.
• Knowledgeable of immediate area, services, attractions, and events.
• Flexible schedule, able to work overnights, weekends and holidays.
• Work well under pressure, taking care of many arrivals and departures within a short period of time.
• Familiar with hotel systems and operations, and the ability to enter in information accurately is helpful.

Responsibilities

• Review arrivals noting special requests, blocking rooms as needed.
• Check in and out hotel guests in a confident, professional and friendly manner.
• Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information.
• Complete all items on appropriate (AM, PM, Overnight) checklist by end of shift.
• Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests.
• Follow established key control policy.
• Ensure proper credit policies are followed.
• Submit all lost & found articles accompanied by a completed lost & found report.
• Familiar with all fire and emergency procedures.
• Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty.
• Verify credit limit report.
• Monitor room availability throughout shift.
• Review daily the selling status of the hotel using yield management system.
• Attend department meeting once a month.
• Able to communicate via telephone and/or radio with other departments.

Skills

Front Desk experience

Customer-facing role

Flexible schedule

Overnight shifts

Weekend and holidays availability

Education

High school diploma or GED

Job description

Kimpton Hotels & Restaurants is looking for an Overnight Guest Service Agent to handle registration, check-out and PBX duties while delivering outstanding guest service. You will act as a hotel advocate, creating personal experiences and building relationships that encourage guest returns.

The role requires experience at a front desk or similar customer-facing position, a high school diploma or GED, and the ability to work overnights, weekends, and holidays.