Guest Experience Advocate

Sardi's Peruvian Chicken; Bowie (MD); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

PTO- Paid Time Off

Free meals

Health Insurance contribution

Weekly Pay

Job summary

Sardi's Peruvian Chicken in Bowie, MD is seeking a Customer Experience Ambassador to welcome guests in the lobby and be the first point of contact with our customers. You will help create a positive impression by speaking about our food and team with enthusiasm.

As part of the role, you will guide guests through the store, assist with in-store and pickup orders, and ensure a safe, clean, and enjoyable dining experience for all guests and staff.

Responsibilities

• Greet and welcome guests
• Provide exceptional customer service to upsell products
• Guide guests through the store (Lobby, restrooms, pick-up order, in-store orders)
• Host guests and ensure their visit is enjoyable
• Answer the phone in a friendly manner
• Accurately answer guests' questions
• Handle and resolve difficult situations
• Say farewell and invite guests to return
• Ensure cleanliness, safety, and security of guests and team members
• Practice food safety procedures

Skills

Customer service

Communication

Upselling

Phone etiquette

Job description

Sardi's Peruvian Chicken in Bowie, MD is seeking a Customer Experience Ambassador to welcome guests in the lobby and be the first point of contact with our customers. You will help create a positive impression by speaking about our food and team with enthusiasm.

As part of the role, you will guide guests through the store, assist with in-store and pickup orders, and ensure a safe, clean, and enjoyable dining experience for all guests and staff.