Guest Experience Leader - Lobby & Service

Sardi's Peruvian Chicken; Sheffield Greens (MD); Sur place; USD 17 000 - 22 000; Plein temps

Avantages offerts par ce poste

PTO - Paid Time Off

Free meals

Health Insurance contribution

Weekly Pay

Résumé du poste

Sardi's Peruvian Chicken is hiring a Customer Experience Ambassador to manage guest interactions in our lobby. You will greet guests, share information about our food and team with enthusiasm, and Upsell products while guiding guests through the store and ensuring a welcoming atmosphere.

As the first point of contact, you will help maintain cleanliness, safety, and a enjoyable dining experience, answering questions, resolving issues, and supporting a positive visit for every guest.

Qualifications

• Provide friendly, helpful service to guests.
• Upsell products with enthusiasm.
• Communicate clearly with customers and team members.
• Answer guest inquiries and maintain lobby flow.

Responsabilités

• Greet and welcome guests in the lobby.
• Provide exceptional customer service to upsell products.
• Guide guests through the store (Lobby, restrooms, pickup).
• Host guests to ensure comfort and enjoyment of visit.
• Answer the phone in a friendly manner.
• Answer guest questions accurately.
• Resolve difficult situations.
• Thank guests and invite return visits.
• Maintain cleanliness, safety and security of guests and team members.
• Adhere to food safety procedures.

Connaissances

Customer service

Upselling

Communication

Phone etiquette

Description du poste

Sardi's Peruvian Chicken is hiring a Customer Experience Ambassador to manage guest interactions in our lobby. You will greet guests, share information about our food and team with enthusiasm, and Upsell products while guiding guests through the store and ensuring a welcoming atmosphere.

As the first point of contact, you will help maintain cleanliness, safety, and a enjoyable dining experience, answering questions, resolving issues, and supporting a positive visit for every guest.