Guest Experience Specialist (Lobby & Service)

Sardi's Peruvian Chicken; Rippling Ridge (MD); Sur place; USD 28 000 - 48 000; Plein temps

Avantages offerts par ce poste

PTO

Free meals

Health Insurance contribution

Weekly Pay

Résumé du poste

Sardi's Peruvian Chicken is hiring a Lobby Ambassador to create a welcoming, energetic dining lobby experience in Maryland. You will be the first point of contact for guests, speak with enthusiasm about our food and team, and help build positive relationships during their visit.

Role focuses on friendly service, upselling items, guiding guests through the store, and maintaining safety and cleanliness. Weekly pay and benefits are highlighted for team members.

Qualifications

• Excellent customer service with a friendly demeanor.
• Ability to upsell products and guide guests.
• Strong communication and problem-solving skills.

Responsabilités

• Greet and welcome guests.
• Provide exceptional customer service to upsell products.
• Guide guests through the store (Lobby, restrooms, pick-up orders, in-store orders).
• Host guests and ensure a welcoming, enjoyable visit.
• Answer the phone in a friendly manner.
• Accurately answer guests' questions.
• Be able to handle and solve difficult situations.
• Say farewell: thank guests and invite them to return.
• Ensure the cleanliness, safety, and security of guests and team members.
• Practice food safety procedures.

Connaissances

Customer service

Upselling skills

Guest relations

Description du poste

Sardi's Peruvian Chicken is hiring a Lobby Ambassador to create a welcoming, energetic dining lobby experience in Maryland. You will be the first point of contact for guests, speak with enthusiasm about our food and team, and help build positive relationships during their visit.

Role focuses on friendly service, upselling items, guiding guests through the store, and maintaining safety and cleanliness. Weekly pay and benefits are highlighted for team members.