Guest Experience & Admin Support Specialist

Waldron-Rehabilitation-and-Healthcare-Center; Waldron (IN); On-site; USD 17,000 - 22,000; Full time

Job summary

Waldron-Rehabilitation-and-Healthcare-Center is seeking a friendly front desk receptionist to provide exceptional customer service, answer inquiries, greet visitors, and support residents and staff.

Responsibilities include operating the switchboard, directing visitors, assisting residents and families, handling admissions paperwork for the Business Development Director and Administrator, maintaining security logs, filing, mail handling, and reporting issues to the Administrator.

Qualifications

• Must possess, as a minimum, a high-school diploma or its equivalent.
• Proficient with Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Ability to multi-task, prioritize and work under pressure.
• Professional appearance and demeanor.
• Ability to be resourceful, tactful, and proactive in dealing with any issues that may arise.

Responsibilities

• Operates telephone switchboard to answer, screen and forward calls, providing information and taking messages.
• Greets all visitors entering the facility and will direct or escort them to their destination
• Assists residents, family members, employees and other visitors as needed.
• Performs general administrative tasks such as Admissions paperwork for Business Development Director and Administrator.
• Maintains security by following CDC and cororate procedures and controlling access (i.e. Covid related log book for staff and visitors).
• Maintain the general filing system and file all correspondences appropriately.
• Receive and sort daily mail/delivery/couriers.
• Reports any issues or concerns with residents to the Administrator.
• Other duties as assigned.

Skills

MS Office

Multi-tasking

Professional appearance

Resourceful

Proactive

Education

High School Diploma

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Job description

Waldron-Rehabilitation-and-Healthcare-Center is seeking a friendly front desk receptionist to provide exceptional customer service, answer inquiries, greet visitors, and support residents and staff.

Responsibilities include operating the switchboard, directing visitors, assisting residents and families, handling admissions paperwork for the Business Development Director and Administrator, maintaining security logs, filing, mail handling, and reporting issues to the Administrator.