Resident Experience Concierge

Singh Management; Raleigh (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Waltonwood is seeking a friendly Concierge to welcome residents and visitors, answer calls, and provide administrative support to the Business Office Manager. You will help maintain a safe, organized front desk and coordinate with other departments.

The role emphasizes customer service, teamwork, and dependable attendance in a community setting, with light housekeeping and daily roster updates.

Qualifications

• Proficiency with Microsoft Office and other computer applications.
• High School Diploma or GED preferred.
• Strong communication and organization skills.

Responsibilities

• Greet residents, visitors, and staff in a welcoming, professional manner.
• Answer internal/external telephone calls promptly and professionally.
• Apply safety, security, and emergency procedures to protect residents and staff.
• Become familiar with residents and communicate positively daily.
• Update resident roster daily and respond to questions and concerns.
• Provide administrative and clerical support to Department Heads and managers.
• Keep front desk organized, neat, and clean and perform light housekeeping.
• Assist with other duties as assigned.

Skills

Strong communication

Customer service oriented

Organization

Empathy

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Waltonwood is seeking a friendly Concierge to welcome residents and visitors, answer calls, and provide administrative support to the Business Office Manager. You will help maintain a safe, organized front desk and coordinate with other departments.

The role emphasizes customer service, teamwork, and dependable attendance in a community setting, with light housekeeping and daily roster updates.