Weekend Concierge: Front Desk & Resident Experience

Singh Management; Sterling Heights (MI); On-site; USD 19,000 - 25,000; Full time

Job summary

Waltonwood is seeking a friendly Concierge to greet residents and visitors, answer calls, and provide administrative support within our communities. You will help maintain safety procedures and assist with day-to-day inquiries, reporting to the Business Office Manager.

This role emphasizes excellent customer service, strong communication, and organization, with responsibilities including front desk tasks, updating resident rosters, and coordinating with department heads to keep operations

Qualifications

• Proficiency with Microsoft Office and other computer applications.
• Knowledge of multiple phone line operations and proper phone etiquette.
• Communication and organization skills a must.

Responsibilities

• Greet residents, visitors, and staff in a welcoming, professional manner.
• Answer internal/external calls promptly and professionally; gather information and direct as needed.
• Apply safety, security, and emergency procedures to protect residents and staff.
• Familiarize with residents and communicate positively on a daily basis.
• Maintain resident roster and assist with day-to-day inquiries and charges.
• Provide clerical support to department heads and managers as directed.
• Keep front desk organized; perform light housekeeping and other duties as assigned.

Skills

Strong communication

Customer focused

Organization

Empathetic and compassionate

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Waltonwood is seeking a friendly Concierge to greet residents and visitors, answer calls, and provide administrative support within our communities. You will help maintain safety procedures and assist with day-to-day inquiries, reporting to the Business Office Manager.

This role emphasizes excellent customer service, strong communication, and organization, with responsibilities including front desk tasks, updating resident rosters, and coordinating with department heads to keep operations