Guest Engagement & Booking Specialist

Ewc-Corporate-LL; Plano (TX); Hybrid; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health & Wellness benefits

401(k) with Safe-Harbor Matching

Hybrid work model

Professional development stipend

Job summary

European Wax Center is seeking a detail-oriented Guest Engagement & Messaging Specialist to manage inbound responses from marketing SMS and email campaigns. You will turn customer interest into confirmed bookings while maintaining a consistent brand voice and tracking performance for insights.

The role requires strong communication, a sales mindset, and the ability to multitask in a fast-paced environment with flexible hours, including evenings and weekends.

Qualifications

• High school diploma or equivalent is required.
• Associate or bachelor’s degree is preferred.
• Proven experience in call center environments, preferably in beauty, wellness, hospitality, or service industries.
• Familiarity with scheduling software and CRM systems (HubSpot preferred).
• Experience managing customer communications via SMS, email, or chat platforms.

Responsibilities

• Monitor and respond promptly to inbound SMS and email responses generated from marketing campaigns.
• Engage prospective and returning guests in helpful conversations that guide them toward booking.
• Answer questions, provide recommendations, and remove friction in the decision-making process.
• Log conversations and outcomes in CRM and scheduling systems.

Skills

Customer communications

CRM familiarity

Multitasking

Brand voice

Education

High school diploma or equivalent

Associate or bachelor's degree preferred

Tools

HubSpot

Scheduling software

Job description

European Wax Center is seeking a detail-oriented Guest Engagement & Messaging Specialist to manage inbound responses from marketing SMS and email campaigns. You will turn customer interest into confirmed bookings while maintaining a consistent brand voice and tracking performance for insights.

The role requires strong communication, a sales mindset, and the ability to multitask in a fast-paced environment with flexible hours, including evenings and weekends.