Guest Experience & Sales Specialist

European Wax Center, Inc.; Brookhaven (Delaware County); On-site; USD 22,000 - 25,000; Full time

Job summary

European Wax Center, Inc. is seeking a Sales & Guest Experience Associate to join our team. You will welcome guests, assess their needs, and recommend service packages and retail products to build loyalty and drive sales.

Your upbeat demeanor and communication skills help guests feel confident about their choices. You will own your sales goals, work with a fast-paced team, and participate in ongoing training to enhance product knowledge and sales techniques.

Qualifications

• One year of service or retail experience. Sales experience strongly preferred.
• Proactive, adaptable problem solver and positive team player
• Exceptional interpersonal and communication skills
• Comfortable using point-of-sale systems and computers
• Able to adapt to different guest personalities and stay calm under pressure
• Commitment to keeping a clean and organized workspace

Responsibilities

• Sell service packages, memberships, and retail products to new and returning guests, and prebook their next visit.
• Own your individual sales goals and performance metrics. Meeting your goals increases your commission.
• Learn each guest’s needs, preferences, and skincare goals, and recommend the right services and products.
• Know our services, packages, promotions, and retail line well enough to clearly explain the benefits of waxing regularly.
• Serve as a key holder, responsible for opening and closing the center.
• Greet guests warmly, book appointments, and resolve questions or concerns quickly and professionally.
• Keep the front desk and lobby organized and up to brand standards.
• Take part in ongoing training to grow your product knowledge and sales skills.

Skills

Sales experience

Customer service

POS systems

Interpersonal skills

Team player

Job description

European Wax Center, Inc. is seeking a Sales & Guest Experience Associate to join our team. You will welcome guests, assess their needs, and recommend service packages and retail products to build loyalty and drive sales.

Your upbeat demeanor and communication skills help guests feel confident about their choices. You will own your sales goals, work with a fast-paced team, and participate in ongoing training to enhance product knowledge and sales techniques.