Guest & Employee Experience Specialist

Advita Ortho, LLC; Gainesville (FL); On-site; USD 40,000 - 50,000; Full time

Job summary

Advita Ortho, LLC in Gainesville, FL is seeking a Customer Communications Specialist to serve as the first point of contact for visitors, callers, and employees. You will ensure a welcoming, professional experience and coordinate routine administrative services.

You will handle calls and inquiries, support scheduling and vendor coordination, and help maintain a positive, secure front-office environment with attention to detail.

Qualifications

• High school diploma or GED required.
• Associate degree or related coursework preferred, but not required.

Responsibilities

• Serve as the first point of contact for visitors, vendors, customers, and employees, providing a professional and welcoming experience.
• Answer, screen, and direct incoming phone calls, emails, and inquiries in a timely and courteous manner.
• Listen actively to customer concerns, identify solutions, and follow through to ensure issues are resolved effectively.
• Coordinate office requests and support services, serving as a resource for employees and external partners.
• Process orders and requests for business cards, name badges, office supplies, and other administrative services.
• Assist with scheduling, visitor management, and vendor coordination activities.
• Support day-to-day office operations to ensure a positive and productive workplace environment.
• Monitor building access and assist with visitor and contractor check-in procedures in accordance with company safety and security guidelines.
• Respond appropriately to urgent situations, escalating concerns to the appropriate resources when needed.
• Complete special projects and administrative tasks as assigned.
• Collaborate effectively with team members to ensure assignments are completed accurately and on time.
• Contribute ideas for improving customer service processes and enhancing the overall employee and visitor experience.

Skills

Customer service mindset

Verbal and written communication

Problem-solving

Organizational skills

Multitasking

Education

High school diploma or GED

Associate degree or related coursework preferred

Tools

Microsoft Office

Job description

Advita Ortho, LLC in Gainesville, FL is seeking a Customer Communications Specialist to serve as the first point of contact for visitors, callers, and employees. You will ensure a welcoming, professional experience and coordinate routine administrative services.

You will handle calls and inquiries, support scheduling and vendor coordination, and help maintain a positive, secure front-office environment with attention to detail.