Healthcare Guest Experience Concierge | Front Desk

AdventHealth; Riverview (FL); On-site; USD 22,000 - 35,000; Full time

Job summary

AdventHealth in Riverview, FL is seeking an attentive front desk/Patient Access representative to greet visitors, assist with accounts and provide directions around campus. The role emphasizes confidentiality, HIPAA compliance, and strong English communication with optional Spanish.

The position is full-time, day shift, requiring basic computer skills including Outlook and Excel. Applicants should be prepared to support multiple front-line areas and ensure a welcoming patient experience.

Qualifications

• Ability to use discretion when discussing personnel/patient related issues that are confidential in nature.
• Ability to be responsive to dynamic matrix of hospital needs and act accordingly.
• Typing skills equal to 15 wpm, net.
• Self-motivation, quick thinking, and problem-solving abilities.
• Proficiency in performance of computer knowledge including Microsoft Outlook and Excel.
• Proficiency in Internet searching functions and basic math functions.
• Capability in communicating professionally and effectively in English, both verbally and in writing.
• Ability to speak and read (English/Spanish).

Responsibilities

• Greets customers and provides directions around campus.
• Assists with patient accounts and armband placement.
• Maintains confidentiality under HIPAA.
• Supports front line areas and Patient Access and Clinical Service.

Skills

Discretion

Responsive

Typing 15 wpm

Outlook & Excel

Internet search & math

English communication

Spanish (preferred)

Education

High School Grad

Tools

Microsoft Outlook

Excel

Job description

AdventHealth in Riverview, FL is seeking an attentive front desk/Patient Access representative to greet visitors, assist with accounts and provide directions around campus. The role emphasizes confidentiality, HIPAA compliance, and strong English communication with optional Spanish.

The position is full-time, day shift, requiring basic computer skills including Outlook and Excel. Applicants should be prepared to support multiple front-line areas and ensure a welcoming patient experience.