Guest-Driven Shift Leader: Ops & Growth

Long John Silver's; Jackson (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

Long John Silver's is seeking a Shift Manager to run shifts, lead team members, and support the restaurant management team. You will share accountability for operations with an emphasis on guest satisfaction, staff development, and growing sales and profits.

Key duties include addressing guest inquiries, ensuring proper staffing, maintaining a safe, clean environment, handling food safety, and forecasting sales, schedules, inventory, and weekly reports.

Qualifications

• High school diploma or equivalent.
• Minimum three (3) months experience as team member.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Responsibilities

• Address and resolve guest inquiries and concerns in a timely manner.
• Take responsibility for positive engagement with guests.
• Ensure staffing levels meet guest service requirements.
• Maintain a safe, comfortable environment for our guests and team members. Ensure the restaurant is clean and equipment is in good working condition at all times.
• Ensure that ingredients and menu items are properly sorted, handled, prepared, and presented with great care and concern for food safety.
• Forecast sales, create schedules, order and track inventory, and complete weekly and business period reports.

Skills

Guest service

Team leadership

Food safety knowledge

Inventory management

Education

High school diploma or equivalent

Job description

Long John Silver's is seeking a Shift Manager to run shifts, lead team members, and support the restaurant management team. You will share accountability for operations with an emphasis on guest satisfaction, staff development, and growing sales and profits.

Key duties include addressing guest inquiries, ensuring proper staffing, maintaining a safe, clean environment, handling food safety, and forecasting sales, schedules, inventory, and weekly reports.