Guest-Driven Shift Leader

Long John Silver's; District Heights (MD); On-site; USD 23,000 - 30,000; Full time

Job summary

Long John Silver's is seeking a Shift Manager to oversee daily shifts, guide team members, and support restaurant management. The role focuses on guest satisfaction, staff development, and driving sales and profits in a fast-paced seafood environment.

The successful candidate will manage guest inquiries, ensure proper staffing, uphold food safety standards, and contribute to weekly reporting. This position requires strong leadership and a commitment to operations excellence.

Qualifications

• High school diploma or equivalent.
• Minimum three months experience as a team member.
• Ability to read and interpret safety rules and operating manuals.

Responsibilities

• Address and resolve guest inquiries and concerns in a timely manner.
• Take responsibility for positive engagement with guests.
• Ensure staffing levels meet guest service requirements.
• Maintain a safe, comfortable environment for guests and team members; keep the restaurant clean and equipment in good condition.
• Ensure ingredients and menu items are sorted, handled, prepared, and presented with food safety in mind.
• Forecast sales, create schedules, order and track inventory, and complete weekly and business period reports.

Skills

Guest service

Team leadership

Food safety

Scheduling

Inventory management

Communication

Education

High school diploma or equivalent

Job description

Long John Silver's is seeking a Shift Manager to oversee daily shifts, guide team members, and support restaurant management. The role focuses on guest satisfaction, staff development, and driving sales and profits in a fast-paced seafood environment.

The successful candidate will manage guest inquiries, ensure proper staffing, uphold food safety standards, and contribute to weekly reporting. This position requires strong leadership and a commitment to operations excellence.