Guest-Driven Automotive Service Advisor (Paid Training)

Family Car Group; Bossier City (LA); Sur place; USD 36 000 - 56 000; Plein temps

Avantages offerts par ce poste

Medical

Dental

Vision

401(k)

Basic Life Insurance

Accident & Critical Illness Insurance

Paid Training

Short Term Disability

Employee Discount Program

Résumé du poste

Family Car Group is seeking a skilled Service Advisor to greet guests, schedule appointments, and act as the primary liaison between customers and service technicians. You will help communicate repair needs, provide estimates, and upsell related services with integrity.

The role focuses on delivering exceptional customer care, managing warranties, and ensuring clear communication throughout the service process, aiming to maintain high CSI scores.

Qualifications

• Greet guests and schedule appointments.
• Serve as liaison between customers and service technicians.
• Upsell additional services with honesty and integrity.

Responsabilités

• Greet service department customers promptly and courteously—attitude is everything!
• Listen to customers and clearly translate repair needs to techs
• Upsell additional services using low pressure, high integrity methods
• Provide accurate repair/maintenance estimates
• Adhere to policies on vehicle care and operation
• Follow up on each repair and keep customers informed of progress
• Sell and manage extended warranties
• Inspect repair quality and ensure all work is complete
• Notify customers when vehicles are ready for pick up
• Review and explain repairs and associated costs with customers
• Handle minor customer concerns and complaints
• Keep Service Manager informed of all problems and potential problems
• Maintain CSI scores in accordance with dealership standards

Connaissances

Customer service

Communication skills

Listening skills

Description du poste

Family Car Group is seeking a skilled Service Advisor to greet guests, schedule appointments, and act as the primary liaison between customers and service technicians. You will help communicate repair needs, provide estimates, and upsell related services with integrity.

The role focuses on delivering exceptional customer care, managing warranties, and ensuring clear communication throughout the service process, aiming to maintain high CSI scores.