Guest Concierge Bell Attendant

Langham Hospitality Group; Chicago (IL); On-site; USD 20,000 - 25,000; Full time

Benefits offered by this job

Vacation Pay & Sick/Personal time

Medical, Dental and Vision Insurance

401k plan with employer match

Free meals on duty

Uniforms provided

Free hotel stays

Discounted parking

Job summary

The Langham, Chicago invites applications for a courteous Bellperson / Guest Services Associate. You will greet guests, provide accurate information about the hotel, city and surrounding area, and escort arrivals with luggage handling.

You will maintain driveway flow, assist guests with luggage, guide them to rooms and services, answer inquiries, and support teams indoors and outdoors in varying weather. Visual inspection of rooms and safety are part of the role.

Qualifications

• 2 years of previous customer service experience required.
• High School graduate or equivalent preferred.

Responsibilities

• Maintain the driveway traffic flow to allow main hotel entrance accessibility ensuring ample space for passenger and luggage loading and unloading.
• Retrieve guest items from cars, buses, vans and carts. Grasp, lift, carry and/or load luggage and package onto a bell cart to transport items throughout hotel designated room.
• Escort guests to accommodations; visually inspect room and telephone any deficiencies or guest requests to housekeeping immediately.
• Directs guest flow through hotel giving assistance and directions to restaurants, Chuan Spa and other guest facilities.
• Ability to listen and respond to guest inquiries using a positive, clear speaking voice. Answer questions and offer assistance giving accurate information regarding outlet hours, function rooms, other hotel services and directions to local attractions.
• Ability to work in and outdoors in vast changes in temperature dependent upon weather conditions.
• Ability to push/pull/lift up to 50+ pounds; job frequently requires standing, bending, walking, kneeling, crouching and stooping.
• Ability to communicate effectively in English to ascertain information from luggage tags and claim checks; to write numbers and names on claim checks and rooming lists.
• Communicate guest parking procedures and applicable costs to arriving guests/clients

Skills

Customer service

Education

High School diploma or equivalent

Job description

The Langham, Chicago invites applications for a courteous Bellperson / Guest Services Associate. You will greet guests, provide accurate information about the hotel, city and surrounding area, and escort arrivals with luggage handling.

You will maintain driveway flow, assist guests with luggage, guide them to rooms and services, answer inquiries, and support teams indoors and outdoors in varying weather. Visual inspection of rooms and safety are part of the role.